For assistance, feel free to contact us
If you ever feel the need for assistance, feel free to contact us for support. Check our FAQ section for basic questions and answers.
Some Commonly Asked Questions
1 Do you have a free trial?
Yes, we do offer a free trial. When you sign up, you’ll automatically receive 2 bonus image credits. It’s our way of showing you what our image editor can do.
2 I’m not receiving the verification email?
If you’re experiencing issues with receiving a verification email for your registration, there are a few steps you can take to resolve this:
1. Check Spam Folder
Firstly, check your email’s spam or junk folder. Sometimes, legitimate emails can be filtered as spam, so it’s important to review this folder.
2. Review Registration Email
If you still haven’t received the verification email, please ensure that the email address provided during registration is correct. You can review and update this information in the PROFILE section of the platform.
3 I forgot my password. What can I do?
If you forgot your password, you can reset it by following these steps:
1. Go to the Sign-in page.
2. Click on “Forgot your password.”
3. Follow the instructions to reset your password.
4 What payment methods do you accept?
We accept payments through PayPal, as well as debit or credit cards.
5 Is the credit card payment on your website secure?
Yes, it’s secure. We use PayPal for processing transactions. PayPal is a big and well-known payment processor, and they handle everything securely.
We also use SSL, a standard security technology for establishing an encrypted link between a web server and a browser. This ensures that all data passed between the web server and browsers remain private and integral.
6 How can I top up my account?
To top up your account, follow these simple steps:
1. Log in to your account.
2. Go to the User Dashboard.
3. Choose “Orders” or “Subscription.”
7 What image formats do we accept?
Our tool supports all major image formats including PNG, JPG, PSD, BMP, JPEG, SVG, and WEBP.